Maxie L Hardy/Dennis Hightower Essay - 842 Words

Case Analysis 07 Dennis Hightower: Walt Disney Transnational Manager University of La Verne Graduate School of Business BUS 585 Strategies in Change Management CRN 2426 Professor John C. Sivie October 18, 2011 Dennis Hightower: Walt Disney’s Transnational Manager Hightower brings broad career experience for this assignment for change. He has a professional background as a strategic manager. This position for Hightower came as a surprise. Hightower will face the challenge of being accepted as the leader to a very diverse market entrenched with managers. He cannot afford to fail in this initial stage. It will surely take away any opportunity of having any creditability. Hightower must be consistent in his actions.†¦show more content†¦The second is the emotional appeal: the part of the vision that has a motivational pull with which people can identify. (Jick, p 114) Hightower’s coming into an environment of high uncertainty with a high risk. Hightower should meet his managers individually and then follow-up with a group meeting that would be informal an â€Å"ice-breaker†, developing a top down strategy. Time is of essence, Hightower only has three months. Hightower will have to demonstrate that everything he is saying can actually happen. (Tichy, p. 428) Hightower needs to develop a European strategy developing a common goal. Hightower has to form a plan to bring his diverse country managers together. Any interpretation given must be provided in a matter that forms a favorable impression upon his country managers. Pacing is the rate of action in which we put a plan into action. In accordance with Kotter who speaks to an eight step sequencing plan. The order in which your procedures are implemented is sequencing. (Kotter’s 8 step plan) Pacing and sequencing both are determined in accordance with the environment and the resources available to you. In 1987 and 1988, Hightower was incremental in both his pacing and sequencing and more radical in sequencing in 1992. Hightower took charge by combining his pacing and his sequencing. I think Hightower success was due to his pacing and intensity. Hightower needed to make his pa cing conservative to

Customer Experience At The Local Branches - 952 Words

I order for a company such as First State Bank to improve its banking accuracy and speed in order to enhance customer experience. The company needs to first collect customer feedback via the survey on the company web portal or questionnaire at the local branches. After collecting data from the customer survey management and the IT department will apply the customer feedback in their process to enhance the company database. By configuring their database into a crossbreed of centralized and decentralized processing and improves the banking experience. Allowing customer’s the ability to bank at any of the 11 local branches; monitoring transaction and central processing the customers’ data while updating the database. All cash, checks and payment of customer’s bills can be recorded via remote computers (ATM’s and local branch computers). Once the customer transactions are recorded by the computer or ATM the data is then sent to the data warehouse a few times a day updating customers banking statement. For example, local business payroll account can be stored and processed via electronically since most transactions is done electronically or manual cash deposits. The data warehouse that located in the main branch can process more efficiently if a highly experienced data processor is used to alleviate the database of data communication processes. Using a secure carrier network is the best method for good communication, while processing data between servers and the data warehouse. AShow MoreRelatedUmqua Bank Case Study1081 Words   |  5 Pagesemployees and customers embrace it. Umpqua is not just a bank, it’s a way of life and the experience you feel at this organization should surpass any banking experience you’ve had. 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Internally, the Ujama system could not work effectively to alleviate the levels of poverty. Bureaucratic inefficiencies, lack of responsibility and weak performance of collectiveRead MoreHuman Resource Management in Multinational Banks in Tanzania1081 Words   |  5 Pageshad little influence on the business activities of foreign investments and was passing through transformation from its socialist policies to a market economy. Towards the end of 1980’s, however, the views of â€Å"African socialism or Ujama† began to experience a series of extremely hard internal and external economic shocks. Internally, the Ujama system could not work effectively to alleviate the levels of poverty. 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To Kill a Mockingbird Theme Essay Free Essays

Courage is shown within the characters of To Kill A Mockingbird in several situations. The characters are challenged to face danger or pain without fear. The courage they display gives them strength and deepens their self-understanding as the novel progresses. We will write a custom essay sample on To Kill a Mockingbird Theme Essay or any similar topic only for you Order Now Early in the novel, Scout illustrates the courage she demonstrates. On her first day of school, Scout acts as an advocate for the entire class. She takes the duty of informing Miss. Caroline of Walter Cunningham’s situation. Miss. Caroline had just scolded Scout for her ability to read, however, Scout still feels the classes need for leadership. Most children at her age would fear speaking to the teacher is such a fearless fashion. Walter Cunningham, himself, was shy and fearful of speaking to the teacher. Scout overcame the fears that haunted the remainder of the class, and acted out of Walters best interest. Her courage spoke in Walters absence, and inability to express his situation. A good representation of courage is seen within Atticus. Throughout To Kill A Mockingbird, Atticus speaks of the Tom Robinson trial as a trial all lawyers fear. He must face a court case that will have a deep personal effect upon himself and his family. Atticus calls the courage to recognize that there is a need for justice, and that it is his duty to achieve this. Maycomb is a town corrupted with stereotypes and racism. Atticus has the courage to overcome the fear of other peoples dislikes. He must face the fear of weakening the lives of his two young children and family name. The courage Atticus shows comes from his pleasing character. Atticus is devoted and unable to turn his back on those who truly rely upon his ability to show empathy. He overcomes the heartless comments of those around them, to see the necessity of his involvement. Courage within Atticus is not only in his professional life, but also shown in his family life. It is hard for Atticus to raise his children without a wife, and to face the constant family ridicule. At one point, I was convinced Atticus had lost his courage, and had broken down to Aunt Alexandra’s opinions. However, as the scene progresses, I saw the courage of Atticus and his decision to withdraw the false statements made to his children. A single father, he does not look to others to gather his parenting skills. Atticus has the courage to do what is morally right, and to allow Scout and Jem to be themselves. The largest example of courage is displayed within the life of Mrs. Dubose. She was a sick, old woman, waiting for death . However, she had one more goal to achieve before her life came to an end. She wished to free herself of a morphine addiction. Mrs. Dubose displayed courage in a situation where most people would just surrender to the drug. She was also courageous in the secrecy in how she covered up her addiction in. No one was aware that the drug caused her to be mean. She chose not to burden anyone with her problems. Mrs. Dubose did not fear death, but challenged death through her perseverance to leave this world free of addiction. It was only after Mrs. Dubose’s passing did the people she affected become aware of her courage. She surprised those around her, who found it far too easy to pass her off as a sick, old lady. She remained strong in spirit and belief. Throughout the novel, Atticus defines courage as † instead of getting the idea that courage is a man with a gun in his hand. It’s when you know you’re licked before you begin but you begin anyway and you see it through no matter what. You rarely win, but sometimes you do. † (112). Within all the examples of courage there is not a situation when the courage did not stem from a need within the character. Courage is the inner desire to succeed and to do what is righteous, no matter what humiliation or consequences that haunt you because of your decision. Scout, Atticus, and Mrs. Dubose understood the risks they faced, but continued with their actions because it was moral. They didn’t all enter their personal situation expecting to win. Scout still faced further scolding from Miss. Caroline. There were winners and losers but they do not regret the courage they showed for the sake of good intentions. How to cite To Kill a Mockingbird Theme Essay, Essay examples

Eventually Debut Albums and Main Dish free essay sample

We have all been there. No one is immune from a broken heart. At some time in our lives someone hurts us, or we hurt them, and we feel like rolling into a little ball on the floor in a heap of tears. The good news is the heart does heal. And we can find the courage to love again. In the first place, why do we end up in tears when we love? Why do we end up getting hurt when all we do is to care for them and nothing else? Too much expectations? Loving them too much? Caring too much? Sacrificing too much?Now thats the problem: the words too much. Remember that when you start to feel something for another person, know your limits. Do not love too much because youll Just end up getting hurt too much. There is no need to rush things. We will write a custom essay sample on Eventually: Debut Albums and Main Dish or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page Think of life as like eating food. First is the appetizer. In life, the appetizer is where we are now: like studying, enjoying our youth days wherein we are prepared for the main dish our main goal in life which is to succeed. Our life already starts after we graduate. Treat your love life as the side dish.Some find it unnecessary, some say it is needed, but some say either of the two. Whenever we eat, we always focus on the main dish because it is the very gist of the dinner. Just like in life, we should focus more on striving to achieve our goals in life. Dont be very affected If someone dumped you or you were dumped by someone. Instead use them as your Inspiration to prove yourselves to them and who knows, they might return to you begging on their knees. Nothing good will happen If we keep looking back and grieve about the past.Love is Just around the corner but a true love Is a million miles away. Its too early for that. If they enter your life, Just let them In but dont guarantee that they wont hurt you because to love also means to get hurt. If someone leaves, let them be. If you are meant for each other, It doesnt mean you have to be together right now But you will eventually. Just Like what Albert Schweitzer said, Eventually all things fall into place. Until then, laugh at the confusion, live for the moments,

Observation Essay Topics Research Paper Example

Observation Essay Topics Paper How to choose the best observation essay topics? What is an observational essay? What does it mean – an observational essay? Its name suggests writing a paper which observes some object, idea or event closely. Your task is to be aware of the subject of research in order to notice each tiny detail; while making your observation, you need to pay attention to the object and take notes. Why do you need it? Because this is one of the descriptive essay types. The aim is to show at the end of observation how good you can make research and conclusions regarding what you investigate. Each person faces various life situations, and each of us has our own indescribable experience. But don’t think that each situation bothers everyone. While creating draw special attention to readers sensations; we mean taste, sight, touch, smell, hearing. Try to touch at least three of them during the process. Hereafter you will read how to find and write an excellent observation essay topic that matches for you! Best tips on writing an observational essay Like any other type of essay, this one has its specialties, which start from the unusual origin of this work; this essay is close to details of the sensor system. Read about these specifics: Choosing a proper topic. We guess this tip is the main and primary thing. While this process you have to do actual research on your topic, it is better if you choose something that you can see, feel, hear, taste or touch. It can be anything. Any human or animal, place or event; it could be even some unanimated objects; it has to be the things that inspire. We will write a custom essay sample on Observation Essay Topics specifically for you for only $16.38 $13.9/page Order now We will write a custom essay sample on Observation Essay Topics specifically for you FOR ONLY $16.38 $13.9/page Hire Writer We will write a custom essay sample on Observation Essay Topics specifically for you FOR ONLY $16.38 $13.9/page Hire Writer The main hero can be anyone – your relative, a shop-assistant from a nearby shop or children sharing ice-cream with each other. You aim to describe the object most vitally, to show what an attentive person you are, but not to prove how hilarious your object is. Include sensory details. This type of writing is all about details, and it is the best when these details are vivid; try to make the subject alive on the paper by using your five senses. Tell your reader what it tastes, smells, feels, sounds, or how it looks like. Try to be creative, ask yourself the questions below about your paper and write down the answers; if I were the reader, would I feel anything? Would it touch me; what can I teach people with my paper? Writing in the present tense. That is more a rule than a tip, but your essay will only have more pluses if you use it; why present tense? Because writing in the present tense will draw a picture in recipients’ mind that you are a real person with a real story, who is writing at that moment. Try to use sophisticated language. The main thing of any paper is to give the most concrete characteristics of an object and event. If something looked bad, use the exclusive words to make the audience witnesses of these things. The more feelings you recall from a reader, the better the effect will be. For example: instead of using â€Å"That girl felt very bad,† say â€Å"That girl felt regretful† (or guilty,  ashamed,  contrite,  sorry,  shame-faced,  self-reproachful,  apologetic). All variants are possible in this context, but the second variant is much better. Observational essay structure Write an outline in order to have a proper and logical paper structure; it is important to come up with an outline. Every time you get stuck, have a look at your essay plan to gather thoughts; you may change your final draft, but you must stick to the prepared outline. Introduction write your thesis statement first. It will be the essay’s fundament; create a  hook sentence  to catch your reader’s eyes. Share some background information to let the readers know why you have chosen the specific observation essay topics. Three-paragraph body – this type of essay has a structure like any other type of academic assignment: research paper, article review, book report, etc. We recommend taking exactly three paragraphs with three powerful and supporting arguments. Conclusion – don’t make your last paragraph too wordy. Write a summary of the main arguments, finish your paper with a call-to-action or another technique to leave powerful impressions. You may end with a rhetorical question, for example. Proofread and edit! That is a very important part because everyone needs to be checked up. Relax and have some time for you and come back later, or ask someone from your family or friends to help you. Usually, people make mistakes in grammar, spelling, and That is why you need to spend more time exactly on these things. Top observation essay topics to choose from! As we promised you at the very beginning of this paper, we propose you our variants of 15 observation essay topics to choose from: Thoughts about tattoo and body piercing. Is it important to be tolerant? Difference between independence and freedom. What does money mean in the modern society? How I met my favorite movie star? Is it dangerous to fly on the planes? Which book is worth reading at any age? New restaurant next-door. The perfect birthday/wedding gift. How must the word â€Å"honesty† be defined in dictionaries? Music as a great healing therapy. How I became successful after writing the first page of my short story? The hardest things that you have come across, and how did you overcome it. How has superstition affected your life? A perfect gift for a person. Now, you gained the knowledge under this theme that is why sit and start writing. The observation essay topics and tips will help you choose and create the best essay. Do not hesitate and try your skills. Writing is the best way to show your personality and erudition; thanks to such tips you can surprise the committee with perfect writing.

The Novel Writer’s Secret Short Stories - Freewrite Store

The Novel Writer’s Secret Short Stories - Freewrite Store Today’s guest post is by author Jeff Somers.  He has published nine novels, including the  Avery Cates Series  of noir-science fiction novels from Orbit Books, the darkly hilarious crime novel  Chum  from Tyrus Books, and most recently tales of blood magic and short cons in the  Ustari Cycle. Go Short to Go Long: Going from Short Stories to Novels The Short Story is having a bit of a Moment these days. After a lengthy period of being overshadowed by longer-form fiction, readers, critics, and (most importantly) film and television producers seem to be waking up to the unique old-school pleasures of a short piece of fiction. Writers like George Saunders, who largely specialize in short stories (Lincoln in the Bardo was his first published novel), have bubbled into the mainstream- Jennifer Egan’s A Visit from the Goon Squad is composed of interlocked short stories, and it won the 2011 Pulitzer Prize. Some of the biggest movies of the past few years- like Arrival or The Curious Case of Benjamin Button- have been based on short stories. And Amazon just picked up Philip K. Dick’s Electric Dreams,an anthology series based on the short works of the famous sci-fi author. A lot of writers shy away from short stories. Stories don’t earn a whole lot of money, as a rule, and so can be seen as a poor use of a writer’s time. Plus, they’re tough to write; unlike a novel, where you can spin words upon words as you write through problems, the format is tight and constricted, requiring ruthless cutting and efficient plotting. This is also whyevery writer who aspires to write and sell a novel should be writing short stories- and a lot of them. Challenge: Accepted George R.R. Martin, a man who has managed to make writing huge, wordy novels look easy, once offered this piece of writing advice: â€Å"I would also suggest that any aspiring writer begin with short stories. These days, I meet far too many young writers who try to start off with a novel right off, or a trilogy, or even a nine-book series. That’s like starting in at rock climbing by tackling Mt. Everest. Short stories help you learn your craft.† The fact that writing a coherent short story that’s an affecting, complete piece of work is difficult is your first clue that you should be doing it. In fact, writing a short story exercises several writing muscles that will benefit your novel writing: Finishing. Probably the hardest part of writing any piece of fiction is getting to The End. Books often begin with a blaze of inspiration and excitement, then get bogged down in characters that don’t seem interesting, plots that go nowhere, and the slow creeping sense that you are a fraud and an impostor. Short stories train you to get from the beginning to the end without investing months or years of your time- and like any muscle memory, physical or mental, the more you get to The End the easier it becomes in the future. Efficiency. The open-ended expanse of novels (first drafts can be as flabby and overwritten as we like, after all) encourages experimentation and, to use a scientific term, noodling. All that noodling can bulk up your word count without actually moving the story forward or clarifying your characters’ motivations. Word count is a satisfying metric, making you feel like you’ve achieved something regardless of the quality of those words. But in a short story, there’s no room for noodling. Writing the short form forces you to cut your plot, your characterizations, and your world-building down to the essentials, making your game that much tighter. Creativity. Short stories also offer a way of capturing ideas when you don’t have time to work on a longer version of an idea. Haruki Murakami, the author of Kafka on the Shore and 1Q84 among many other amazing novels, once said â€Å"A short story I have written long ago would barge into my house in the middle of the night, shake me awake and shout, 'Hey, this is no time for sleeping! You can't forget me, there's still more to write!' Impelled by that voice, I would find myself writing a novel. In this sense, too, my short stories and novels connect inside me in a very natural, organic way.† In other words, sometimes a short story is just a short story, and sometimes it’s the tip of a novel-length iceberg. Short Stories Every Day When discussing the craft and process of writing, you’ll eventually hear that if you want to improve you need to write every day or as near to it as possible. The more you write (and the more you read), the better your writing will become because practice is an essential part of any skill or craft. Most of us have to work pretty hard to find the time to write every day, making that time precious. Your choice of what to work on during those precious hours (or minutes) is one of the most important decisions you’ll make as a writer. I strongly suggest you use that time to work on short stories unless you have a very clear concept and way forward for a novel. I’ve completed 35 novels. Many of those are awful, some are mediocre, and nine have been published (so far). One reason I’ve been able to plan, compose, and sell so many novels is that I write at least one short story every month, without fail. I started doing this thirty years ago, and I now have more than 500 stories written in long-hand in notebooks. When I finish one, I immediately start another. As with my novels, most of these aren’t great; I’ve sold about 40 over the years, and most of them never make it out of the notebooks at all. My goal isn’t necessarily to write a brilliant, publishable short story, though- those come as a side-effect of my true goal, which is to practice. To try different things. Working on a story each month means I can play around with a narrative device for a month, then capture an idea that’s been buzzing inside my head the next. After that, I can write a story focusing on a dialog trick I’ve thought of, and the month after that I can write my version of someone else’s story so I can tear apart their style, their mechanics, their tricks, and tics to see what can be seen. Every story I write, month after month, I’m trying something new, something that maybe I’m no good at, something that won’t work at all- but it’s low-risk, because at the end of the month I write The End and mo ve on to the next idea, the next experiment, the next challenge. This has had an incredibly positive effect on my longer works. First of all, some of these experiments lead to ideas and scenarios that grow naturally into novels- my book We Are Not Good People ultimately sprang from a pretty awful short story written a long, long time ago when I thought a mullet was an acceptable hairstyle. And every time I push myself to write a story in a new way, or using new, unfamiliar tools, I get a faint echo of that first crazy energy that drove me to write in the first place. And the fact that every day, without fail, I’m working on a new story means that my mind is always focused on writing and the mechanics of telling a tale, keeping me sharp. The TL;DR version is: Short stories for the Win. So, writers, how do you keep your skills and mind sharp even when your novel only exists as 4,000 Post-It Notes and a dream journal?    Jeff Somers (www.jeffreysomers.com) began writing by court order as an attempt to steer his creative impulses away from engineering genetic grotesqueries. He has published nine novels, including the Avery Cates Series of noir-science fiction novels from Orbit Books (www.avery-cates.com) and the Ustari Cycle  Series of urban fantasy novels. His short story Ringing the Changes was selected for inclusion in Best American Mystery Stories 2006,his story Sift, Almost Invisible, Through appeared in the anthology Crimes by Moonlight edited by Charlaine Harris, and his story Three Cups of Tea  appeared in the anthology Hanzai Japan. He also writes about books for Barnes and Noble and About.com and about the craft of writing for Writer’s Digest, which will publish his book on the craft of writing Writing Without Rules in 2018. He lives in Hoboken with his wife, The Duchess, and their cats. He considers pants to always be optional.

The success of Apple with the application of Porter's strategy theory Essay

The success of Apple with the application of Porter's strategy theory - Essay Example In 1996, Jobs arrived on Apple's campus for the first time in nearly 11 years, becoming interim and then permanent CEO† (Kanter, 2010). Many commentators therefore separate Apple’s history under Jobs as â€Å"Jobs I† and â€Å"Jobs II,† with the latter being his re-introduction to the company. Apple, during its early years, was quick to establish a core competence. As one group of authors states, â€Å"A company’s core competence can relate to any of several aspects of its business: expertise in building networks and systems that enable e-commerce; speeding new or next generation products to market; good after-sale service; skills in manufacturing a high-quality product; (and) innovativeness in developing popular product features;† these authors also stress the importance of â€Å"speed and agility in responding to new market trends and changing competitive conditions; know-how in creating and operating a system for filling customer orders ac curately and swiftly; and expertise in integrating multiple technologies to create families of new products.†(Thompson and Strickland, 1997). ... â€Å"We are living through extraordinary times for the music business. One of the great success stories of the 20th century is turning unpleasantly sour in the 21st† (Cook, 2003). From this perspective, it is fairly impressive that Apple has been able to capitalize in a market where it is essentially competing with a free product by putting its own 99 cent downloads up against it, successfully. â€Å"Apple has sold more than 500 million songs in 19 countries since it introduced iTunes in the United States over two years ago. While iTunes by itself is not viewed as a big money maker for Apple, it has helped drive sales of its wildly popular iPod portable music player† (Apple, 2005). From this perspective, the service is selling the hardware. Another major issue facing Apple is that if consumers do not see what they want aligned with their needs in a retailer, they are likely going to go someplace else to hire the product they are seeking. â€Å"The record companies hav e never had it so bad. The world is still saturated with popular music, but somehow its very omnipotence has taken the shine off its profitability: as popular as pop stars are, many of us have had enough of them† (Cook, 2003). Porter’s framework applied Porter’s Five Force analysis has achieved wide credibility as a form of industry analysis. Also, some of Porter’s key concepts can be applied to Apple. â€Å"The intensity of industry competition and an industry’s profit potential are a function of five forces of competition: the threats posed by new entrants, the power of suppliers, the power of buyers, product substitutes, and the intensity of rivalry among competitors† (Schmalnese, 1985). Porter’s Five Forces model of industry analysis is, stemming rationally from the

Ethics in business (case study) Essay Example | Topics and Well Written Essays - 500 words

Ethics in business (case study) - Essay Example The organization expects compliance with its standards of integrity throughout the organization and will not tolerate employees who achieve results at the cost of violation of law or who deal unscrupulously. It is the policy of the organization that all transactions will be accurately reflected in its books and records by the employees. This, of course, means that falsification of books and records and the creation and maintenance of any off-the record bank accounts are strictly prohibited. The organization anticipates sincerity from employees at all points and observance to its regulations and internal controls. A negativity which might result when the employees obscure information from the organization’s officials or the auditors is that other employees might get an idea that the organizational policies and internal controls can be overlooked when they are problematic. It is the corporation’s policy to make full, fair, accurate, timely and understandable disclosure in reports and documents that the corporation files with the Securities and Exchange Commission and in other public communications. All employees are responsible for reporting material information known to them to higher management so that the information will be available to senior officials responsible for making disclosure decisions. A code of ethics is developed in order to provide the members of the organizations with some broad ethical statements that will guide them through their professional lives and also to identify relevant considerations when ethical uncertainties arise (Anonymous 2008). It facilitates the employees to share common values and a common vision. The development of code of ethics defines behaviors that are both accepted and acceptable in an organization (MacDonald 2009). It further assists in establishing a better organizational culture which would improve the public image of the organization. They also develop a sense of community and belonging

Project eliverables, WBS and Gantt hart Assignment

Project eliverables, WBS and Gantt hart - Assignment Example Objectives of new market viaduct replacement project:  The main objectives of the new market viaduct replacement project are;1. Construction of fourth southbound lane from Gillies Avenue to the Green Lane.2. To upgrade the current viaduct’s edge protection, traffic load capacity and seismic performance.3. The ability to maintain operation on the local roading network during construction.4. To achieve a residual design life for 100 years.5. Opportunity to provide the collection, treatment and disposal of storm water to Auckland regional council TP10.6. To provide maximum retention of motorway debris and recognizing the land beneath the viaduct. This project involves the replacement of 700 m long new market Viaduct with a pre-cast segmental balanced cantilever structure constructed in two stages using an 800 t gantry. It includes the deconstruction of the existing bridge in two stages by implementing extensive temporary works to maintain stability of the construction. It also includes   50 m long Gillies Avenue over bridge with a Super-T bridge, realignment of the State Highway 1 off-ramp at Gillies Avenue and on-ramp at St. Marks Road to connect the realigned State Highway 1, installation of extensive concrete mass block walls for   on-ramps, and construction of the new Dilworth footbridge. They provide the gate way to Auckland.Scope Details:The NZ Transport Agency utilized the construction and deconstruction staged approach for the implementation of motorway project.

The Legal And Regulatory Framework

The Legal And Regulatory Framework The present report contains information on the legal and regulatory framework of the British tourism sector as well as of surface, sea and air transport laws and analyses the benefits of those to passengers. The report aims at providing sound advice to the travel agency entrepreneur on British legal and regulatory issues as well as on business ethics that may influence the particular business venture. The objective of the report is to provide the entrepreneur with detailed information so as to help him with his decision making. British Legal Regulatory framework of the Travel tourism sector Although there is no legal and regulatory framework in British system, however, there is the ABTA code of conduct which contains issues related to tourism such as insurance notification, communication, booking etc. Regarding booking, it contains all processes like what happens before booking, how to make the booking, what can happen between travel and booking etc (Theobald, 2005). These processes should be carefully implemented in order to protect the rights of the consumer in British tourism. There are other associations that provide also guidelines regarding tourists comfortable stay and legal issues. These associations are: Health and Safety Commission (HSC), Maritime Authorities, International Air Transport Association (IATA), Air Travel Operators Licensing (ATOL) and CivilAviation Authority (CAA), Strategic Rail Authority (SRA), Health and Safety Executive(HSE). British law is divided in environmental, shipping and air and space law. These are all different laws under the umbrella of British law in tourism.The regulatory power is assigned to special bodies such as the Travel association as well as other authorized bodies. The role of these bodies is to preserve a national stock of recreation facilities such as parks, gardens, sport facilities etc. These bodies are mainly local authorities (Archer et al.,2005). Legal And Regulatory Framework The carriers are responsible for any damages caused to the passengers according to Acts described below (WTO, 2005): Carriage by Air and Road Act 1979. The carrier is everyone involved in carrying passengers either by air or road. The carrier is responsible if due to his/her carelessness the passenger dies or gets injured or any damages are caused to his/her belongings. International Carriage by Sea (Athens Convention 1974. It concerns sea travelling and in this Convention the carrier is also liable for any damages caused to passengers when sea travelling. International Carriage by Road (Carriage by Air and Road Act 1979). It concerns the rights of the travellers even if they had paid for the journey or travel for free.This Act also involves any damages caused to passengers during their travel. Further to travelling by road there is the Regulation (EC) No 1073/2009 for travel by road which concerns free provision of international road passengers. This regulation sets common accessibility rules to the international market for coach and bus [Regulation 1073/2009]. However, it provides, in particular, the liberalization of the shuttle service (from city to city and back) with overnight accomodation via bus and coach, as well as almost all emergency services. It also sets the procedures for granting licenses for these shipments and documents needed for these services. It also specifies the conditions under which are accepted in transport, particularly in national road transport (cabotage) services within a Member State, carriers that are not located in it. In case of transfer from one Member State to a third country and vice versa, the regulation applies to the department within the territory of the Member State from which the route passes. The Athens Conventions Act 1974 is applied and amended in the UK. It involves international carriers and/ or passengers whereas the Domestic Carriage Order 1987 is addressed to domestic passengers travelling by sea. The Carriage by Railway Act 1972 concerns international carriages and involves passengers with registered luggage. When there is a damage to a passenger then the carrier is obliged to pay for the passengers registered luggage. Regulation (EC) No 1371/2007 concerns also rail travel. This regulation is designed to protect people with disabilities and reduced mobility from unfair and discriminating treatment and to provide assistance during the use of commercial air services.It obliges carriers and / the travel / s agents who represent them not deny booking and boarding to disabled, to provide information in formats appropriate for their physical injuries, to provide points of departure and arrival into the airport, take and distribute among them the notification that they have to serve people with disabilities,as well as to provide them with assistance in the airport and in flight. At the same time, it binds the parties involved to have fully trained staff to the treatment of people with disabilities, and requires compensation for loss of or damage to motor equipment. Finally, it sets the limits for complaints and sanctions. Although there is no doubt that this regulation improves conditions of air transport for people with disabilities, it does not address accessibility obligation outtside airports and aircraft business services concerned. Thus, there is no obligation on the electronic benefits of airlines and travel companies, which is not justified by the needs of reasonable accommodation. It should be borne in mind that airlines provide a wide range of services outside the traditional areas in which they are active (airports aircraft) and participate in corporate networks after having completed these activities Regarding carriage by air the Warsaw Convention 1929 is applied. The Warsaw convention is created by the global community of air transport and the purpose was to provide global standards for carrying passengers world wide, especially common rules on liability for passengers and goods in case of accident, loss of baggage and delay in international air transport, while it reduces the cost to the airlines. Among others, a very important layout was included that the airline is considered liable (Article 17) but that liability is generally limited (Article 22) up to 10,000 U.S. dollars maximum. However, the passenger and the carrier may, by special contract agree to a higher limit of liability (Article 22, paragraph 1). The carrier has the opportunity to rebut any action based on the contract if s/he proves that s/he took all necessary measures to avoid damage, and in this case s/he is not liable (Article 20, paragraph 1). Moreover, the carrier is able to limit his liability if s/he proves that s/he contributed to the accident and the negligence of the injured individual (Article 21). Finally, Article 25 prohibits a carrier from benefitting of any clause that limits or excludes liability if s/he or his/her agents commit a willful misconduct. Finally, it should be mentioned the EU Directive on Package Travel for visitors to Europe or from Europe. The European law facilitates traveling for leisure or on business within the European Union and the common currency facilitates travelers in eurozone countries. Travellers can make unlimited purchases in the country visited and bring the goods to their country duty free. Citizens of the Member States are entitled to unlimited exchange for intra-European trips, whereas before the liberalization of capital movements they were entitled only limited tourist exchange. For their package holidays, they are protected by European legislation for the mismanagement or misuse of their holiday by tour operators [Directive 90/314] For their air trips, they are also protected against overbooking charged by airlines [Regulation 261/2004]. Travelers can call the 112 number free European emergency call across the European Union [Decision 91/396 and Directive 2002/22]. In case of illness or acciden t happening to them only by presenting the European Health Insurance Card, which attests their participation to a similar system in their country of residence [Decisions 2003/751, 2003/752 and 2003/753]. In the ports and airports of the Member States, special channels exist for citizens of EE, who have a uniform passport [Resolutions 23/06/1981, 14/07/1986 and 10/07/1995]. Showing passports is not needed when crossing internal borders of the Schengen area [Decision 2000/586]. The conditions of travel within the EU have become much easier for pet owners [Regulation 998/2003]. Ethical dilemmas The travel agency may have to face unethical competition i.e. extremely low prices. The company can overcome these issues by creating a code of ethics that will enable it to act in harmony with host countries and achieve competitive advantage (Holden, 2003). The country will provide, prior to travelling, all information regarding the country that they will visit as well as to any information regarding safety and health risks. Furthermore, the company will encourage them to respect the local environment and avoid any actions that will be against the law. Safeguarding the natural environment of the countries will be top in the code of ethics of the company. The company should also try to distribute holidays in such a way so as tourist flow would be smoothed and the environment will not be further burdened. Furthermore, tourist activities planned by the company will respect the ecosystem. The company will, in cooperation with local authorities, take care of health protection and security of its clients. In addition, the company will respect the spiritual needs of its clients and allow them to practice their religions. Corporate Social Responsibility Key Travel There will be presented the CSR program of Key Travel. Key travel is based in London and Manchester and employs over 100 employees. It is UKs 47th biggest travel agency. It focuses on business travel for the not-for-profit sector. More specifically, Key Travel provides services to charitable organizations no matter what their purpose is i.e. medical relief, educational projects etc (Key Travel, 2012). Its CSR consists of three axes: People, Planet and Profits. Regarding People, Key Travel believes strongly in its people and promotes diversity in workplace by employing people of different ethnic origins as well as women. Key Travel was a pioneer since it implemented in the 1980s what is in fashion nowadays i.e. flexible working hours and home-working. It also provides gym tickets and weekend travel breaks for its employees. In addition, it offers its employees fresh fruit in the office! Finally, Key Travel offers to charities money and items that are not needed (Key Travel, 2012). Regarding travelling, Key Travel respects local people of the countries visited and demands its customers to ask for permission before they take any picture of local people, their homes as well as of religious sites such as temples, churches etc. It also encourages litter free travel, respect of animals by not supporting festivals where animals are used for performance. Key Travel warns its customers not to buy goods coming from endangered species such as sea turtle, ivory etc.Key Travel believes that its CSR program has benefited the company a lot since it has managed to attract new customers, reduce costs and improve efficiency and motivation. It is suggested that the new business venture should take Key Travel as a case study for its CSR program. More specifically, the new business should also base its program on the three axes People, Planet and Profits and implement the appropriate actions that will reinforce the values attributed to each one of the axes. Conclusion The travel agencies are divided into different categories based on the type and nature of activities and services they offer having as their primary responsibility the service of all travelers, providing tourist services with quality (Hudson Miller, 2005). Travel Agencies are one of the major players of the tourism industry, because the travel agency is the means for promoting the trip, given the fact that if it uses the appropriate means, it will guide, lead and assist the traveler to choose the destination of his/her travel depending on his/her needs and possibilities (Ingbar, 2004). The travel agency acts on behalf of its clients and partners-suppliers, who organize the trip before the visitor arrives.Therefore, a new Travel Agency should know the legal framework concerning tourism since it provides tourism services and it has to follow the law. However, following the law is not sufficient for being efficient nowadays. The Agency has to be an ethical business and implement specific CSR programs to achieve maximum efficiency and enhance its brand.

Christmas Traditions Essay -- essays research papers

In every culture or tradition we have our different ways to celebrate Christmas. In Latin culture we have our unique way to celebrate the birth of baby Jesus. We of course have religious ceremonies as well as our traditional food, like the famous ponche, posole, and tamales. But we also celebrate as whole family members house. We have music, we dance, and of course we stay up all night. The most important way to celebrate our posadas is to have baby Jesus the house. The posadas are one of the typical events during a Christmas celebration in Latin America. A posada consist of walking and looking for a place where Virgin Mary and Saint Joseph can spend the night and rest before continuing with their long journey to Bethlehem. Two persons usually represent Saint Joseph and Virgin Mary. In this event, all the people of the community come and participate in this mini-recreation. All the people sing, pray, and even cry when asking for a posada. They use candles and incense to accompany these two Saints. They usually walk all over the neighborhood to find a place. They go from house to house asking for permission to stay and spend the night to rest. Part of a posada is to have people denied the use of their house. So Mary and Joseph continue with their search, until they get to the house that lets them stay. This house is usually decorated with flowers, jade, statue of animals and lights. The people offer food for all the participants and music. Pià ± atas and contests are also part ...